Here's a concise, focused rewrite of the key points about CA behavior on Bugzilla:

Twelve Critical Mistakes CAs Must Avoid on Bugzilla:

1. Obfuscation

• Providing partial or unclear answers
• Using weasel words to avoid direct responses
• Deliberately omitting key information

2. Obstruction

• Refusing to answer questions
• Using excuses like NDAs to avoid transparency
• Deliberately misinterpreting questions

3. Emotional Responses

• Being defensive or angry
• Showing churlishness toward community members
• Displaying pettiness in interactions

4. Missing Deadlines

• Not reporting incidents within 72 hours
• Failing to respond to questions within 7 days
• Missing scheduled update dates

5. Poor Markdown Usage

• Not following formatting guidelines
• Creating hard-to-read walls of text
• Ignoring required document structure

6. Ignoring Procedures

• Not following incident reporting templates
• Misusing sections for wrong purposes
• Skipping required steps

7. Misunderstanding CA Obligations

• Not grasping public trust responsibilities
• Failing to understand transparency requirements
• Missing the point of community participation

8. Not Learning from Others

• Ignoring similar incidents at other CAs
• Failing to implement preventive measures
• Repeating known mistakes

9. Shallow Root Cause Analysis

• Only fixing surface issues
• Not addressing systemic problems
• Taking a "whack-a-mole" approach

10. Lies and Cover-ups

• Making false statements
• Hiding incidents
• Deceiving the community

11. Refusing to Admit Errors

• Denying proven mistakes
• Maintaining indefensible positions
• Avoiding responsibility

12. Refusing to Change

• Rejecting improvement opportunities
• Maintaining problematic practices
• Resisting necessary reforms

CAs must remember their role as stewards of public trust requires complete transparency, timely responses, and commitment to continuous improvement. These mistakes undermine the WebPKI ecosystem's integrity and effectiveness.

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